Shipping Protection & Tipping Policy

At our store, we are committed to delivering a smooth and transparent shopping experience. To give customers greater flexibility at checkout, we provide optional add-on services that you can choose based on your preferences.

1. Fully Optional Add-On Services

Please note that Shipping Protection and Tips are entirely optional. These services are never added automatically and will only be included in your order if you choose to select them during checkout.

Shipping Protection: An optional service designed to safeguard your package against loss, damage, or theft while in transit.
Tips: A voluntary way to show appreciation for our fulfillment and customer support teams.

2. Shipping Protection Information

If you decide to add Shipping Protection, your shipment will be covered for a range of potential transit issues. For full coverage details and exclusions, please visit our dedicated policy page:
https://myfablepets.com/products/shipping-protection

3. Change-of-Mind Refund Policy

Your satisfaction is very important to us. If you added Shipping Protection or a Tip by mistake—or simply change your mind—we are happy to refund these voluntary fees in full, no questions asked.

Refund requests for these services can be processed promptly, even if your order has already been shipped.

4. Contact Us

If you would like to request a refund or need assistance, please contact our support team through the methods listed on our Contact Us page:

Phone / SMS: +1 (424) 419-1614
Email: support@myfablepets.com

Our team is always ready to help and ensure your shopping experience remains stress-free and enjoyable.