FAQ
Welcome to our Help Center! Below you’ll find answers to many commonly asked questions regarding orders, shipping, payments, and post-purchase support.
If you still need assistance, please feel free to contact us anytime at support@myfablepets.com. To help us locate your order quickly, please include your Order Number and the email address used during checkout in your message.
Orders & Payment
Q: How do I use a promo or discount code?
Applying your discount code is simple:
- Choose the product you’d like to purchase and click “Add to Cart.”
- Proceed to checkout by selecting “PAY WITH DEBIT/CREDIT CARD.”
- Enter your discount code:
- Mobile users: Tap “Show order summary” to reveal the discount field.
- Desktop users: The discount code box appears on the right side of the checkout page.
- Click apply, then continue your payment using PayPal or your debit/credit card.
Q: Which payment methods are accepted?
We currently support several secure payment options, including:
- PayPal
- Visa
- MasterCard
- American Express (AE)
- Diner’s Club
- Most major debit and credit cards
- Apple Pay
- Google Pay
Q: What is the shipping cost?
Our standard worldwide shipping fee is generally USD $5.99. Shipping charges may vary depending on your destination or ongoing promotional offers.
The exact shipping fee will always be displayed at checkout before payment is completed.
Shipping & Delivery
Q: Do you ship internationally?
Yes — we proudly deliver worldwide.
As a global business with multiple fulfillment centers, we dispatch orders from the warehouse location that can provide the most efficient delivery based on your shipping destination.
Q: What is the estimated delivery timeframe?
Orders typically arrive within 10–20 business days after they have been processed and shipped.
Q: How do I track my package?
Once your order has been shipped, you’ll receive a shipping confirmation email containing your tracking number.
You can track your shipment anytime using websites such as:
Q: Why hasn’t my tracking updated yet?
Tracking systems may require 24–48 hours after shipment confirmation before updates appear online.
It is also common for packages to temporarily show no movement while traveling between sorting facilities or carrier hubs.
Q: Why did I receive only part of my order?
If your order contains multiple products, items may be shipped separately from different warehouse locations to speed up delivery.
Each shipment will have its own tracking number, which will be emailed to you individually.
Order Changes & Cancellations
Q: Can I update my shipping address, recipient name, or phone number?
Yes, but requests must be submitted immediately because orders are processed quickly.
Please email support@myfablepets.com with the subject line:
“Urgent: Address Change”
Be sure to include:
- Your Order Number (example: 258SHOP-112938)
- Your order email address
- Your complete updated shipping information
If the order has already been shipped, modifications will no longer be possible. In that case, we recommend contacting the shipping carrier directly.
Q: Can I modify the items in my order (size, color, quantity, etc.)?
Possibly — but timing is critical.
Please contact support@myfablepets.com as soon as possible using the subject line:
“Urgent: Order Change”
Your email should include:
- Your Order Number (example: 258SHOP-112938)
- Your order email address
- Details of the requested change
Please note that changes can only be made before the order enters fulfillment, and this processing window is often very short.
Q: Is it possible to cancel my order?
Orders that have not yet been shipped may still be eligible for cancellation.
Please note that a small processing or handling fee may apply. Once an order has already been dispatched, cancellation is no longer available.
Delivery & Product Issues
Q: My package arrived damaged. What should I do?
We sincerely apologize for the inconvenience.
Please contact support@myfablepets.com and include the following information so we can assist you promptly:
- Your Order Number (example: 258SHOP-112938)
- Your order email address
- Photos or video showing the damaged item
- A photo of the shipping label attached to the package
Q: What if the product has a defect or quality issue?
We take quality concerns seriously and want to resolve the issue as quickly as possible.
Please email support@myfablepets.com with:
- Your Order Number (example: 258SHOP-112938)
- Your order email address
- A detailed description of the issue
- Clear photos or a short video showing the defect
Our support team will review the situation and work toward an appropriate resolution.
Q: I received the wrong product or something is missing from my order.
We’re sorry for the mistake and will gladly help correct it.
Please contact support@myfablepets.com and provide:
- Your Order Number (example: 258SHOP-112938)
- Your order email address
- Photos or video of the incorrect item received, or
- A list of any missing items
Account & Email Support
Q: I never received my order confirmation email.
Please check your spam, junk, or promotions folder first.
If you still cannot locate the confirmation email, contact support@myfablepets.com with the email address used during checkout, and we’ll resend the confirmation for you.
Q: I haven’t received my tracking number yet.
Tracking information is usually sent within 1–2 business days after your order has been processed.
If you still haven’t received it after that timeframe, please first check your spam folder. If it’s still missing, contact our support team for assistance.