Shipping Policy
Shipping Policy
Last Updated: July 25, 2025
Thank you for shopping with us! We’re committed to making your delivery experience as smooth and transparent as possible. Please review the information below to understand how our shipping process works.
1. Order Processing Time
Once your order is successfully placed, our fulfillment team begins preparing it immediately. Processing generally takes approximately 3 business days, during which we verify, package, and dispatch your items to our shipping partners.
Please note that orders submitted during weekends or public holidays will begin processing on the next business day.
2. Shipping Time & Fees
After dispatch, estimated delivery time is typically between 10–20 business days, depending on your destination and local courier conditions.
We currently offer worldwide shipping with a flat shipping charge of $5.99 USD per order.
3. Delivery Delays
While we strive to meet all estimated delivery timelines, occasional delays may occur due to circumstances beyond our control, including customs inspections, transportation disruptions, or carrier-related issues.
We sincerely appreciate your understanding and patience should any unexpected delays arise.
4. Tracking Information
As soon as your order ships, you will receive a Shipping Confirmation Email containing your tracking number.
You may track your shipment here:
Please allow several days for tracking information to update after shipment confirmation, as carrier systems may require additional processing time.
5. Why You May Receive Separate Packages
For orders containing multiple products, items may occasionally be shipped separately from different warehouse locations to ensure faster delivery.
If this occurs, each shipment will have its own tracking number, and you will receive separate shipping confirmation emails accordingly.
6. Order Changes & Corrections
If you need to modify your order details — including shipping address, phone number, product variant, quantity, size, or color — please contact our support team as soon as possible, preferably within 12 hours of placing your order.
To request a change, please provide:
- Your Order Number (example: 258SHOP-123331)
- The email address used for the order
- A detailed explanation of the requested modification
Because orders move quickly into fulfillment, we cannot guarantee that changes can be made once processing has begun. However, we will always make every reasonable effort to assist you.
7. Missed Deliveries
If a delivery attempt is unsuccessful, the shipping carrier may leave instructions or hold the package at your local postal facility.
We recommend contacting your local courier directly using your tracking number for the fastest resolution. If additional assistance is needed, our support team will be happy to help.
Please note that we are not responsible for packages returned due to incorrect shipping information or failure to collect the shipment.
8. Delayed Shipment Assistance
If your package appears delayed, we recommend the following:
Step 1: Review Tracking Updates
Check the most recent tracking activity. If the tracking has updated within the past 7 days, your package is likely still progressing normally through transit.
Step 2: Contact Support
If there has been no tracking movement for more than 7 consecutive days, please contact our support team with your Order Number and order email address so we can investigate further.
9. Lost or Stolen Packages
We understand how concerning it can be when a package cannot be located. If you believe your shipment has been lost, please contact us so we can work with the shipping carrier to investigate the issue.
Packages Lost During Transit
If the carrier confirms that the package has been officially lost while in transit, we will gladly arrange a replacement shipment at no additional cost.
Packages Marked as Delivered
Our protection policy does not extend to orders that are reported as successfully delivered by the carrier. If your tracking status shows “Delivered” but you cannot locate the package, we recommend checking with neighbors, household members, reception staff, or property management first.
10. Shipping Destinations & Fulfillment Locations
Shipping Availability
We proudly ship to customers worldwide. In the rare event that we are unable to deliver to your location, we will notify you promptly.
Fulfillment Centers
Our primary fulfillment operations are based in the United States, Canada, Australia, and the European Union. We also collaborate with trusted global manufacturing partners, which means certain orders may ship directly from partner facilities.
11. Important Disclaimer
By placing an order through our store, you acknowledge and agree to the following terms:
Estimated Delivery Times
All shipping and delivery estimates are provided for reference only and are not guaranteed. Delays caused by customs procedures, shipping carriers, weather conditions, or other external circumstances are outside our responsibility.
Customs Duties & Import Taxes
Customers are solely responsible for any customs duties, import taxes, VAT, or additional governmental fees imposed by their local authorities. These charges are not included in product prices or shipping fees.
Shipping Address Responsibility
Customers must ensure that all shipping details entered at checkout are accurate and complete. We are not liable for orders lost, delayed, or returned due to incorrect or incomplete address information.
Responsibility After Delivery
Once tracking confirms successful delivery to the provided address, liability for the package transfers to the recipient. We are not responsible for lost or stolen packages after delivery confirmation.
Contact Us
If you have any questions regarding shipping, delivery, or your order status, our customer support team is here to assist you.
Email: support@myfablepets.com
To help us locate your order quickly, please include the following information in your message:
- Your Order Number (example: 258SHOP-1938)
- The email address used when placing the order