Return Policy

Last Updated: July 25, 2025

Thank you for choosing to shop with us. We truly value every customer and strive to provide high-quality products and reliable service. If you experience any issue with your order, please contact our support team directly at support@myfablepets.com and include your Order Number (example: 258SHOP-1218) along with the email address used for the purchase so we can assist you promptly.

Please read the policy details below carefully before submitting a request.

General Return Policy

All purchases made through our store are considered final sale. At this time, we do not accept general returns or product exchanges unless:

  • The item received is defective or damaged, or
  • An incorrect product was delivered.

Outside of these circumstances, returns and exchanges are not available.

Defective, Damaged, or Incorrect Items

We take product quality seriously and want every customer to receive their order in perfect condition. If your order arrives with a manufacturing defect, shipping damage, or the wrong item, please contact our customer support team immediately so we can review the situation and provide an appropriate solution.

Orders should be inspected as soon as they are delivered. Any issue must be reported within 7 days of the delivery date.

To help us process your claim efficiently, please email support@myfablepets.com with the following information:

  • Your Order Number (example: 258SHOP-1218)
  • The email address used to place the order
  • A detailed explanation of the issue
  • Clear photos or video evidence showing the defect, damage, or incorrect item received

After reviewing your request, our team will determine the most suitable resolution based on the individual case. Approved resolutions may include:

  • A replacement product
  • A partial refund
  • A full refund

Refund Process

If your claim qualifies for a refund, the approved amount will be returned to the original payment method used during checkout.

Refunds generally appear within 7–12 business days, depending on your financial institution or card issuer’s processing timeframe. Please note that actual posting times may vary by bank.

Replacement Policy

We do not provide standard product exchanges. Replacements are only offered for items confirmed to be defective, damaged, or incorrectly shipped, and only after the claim has been reviewed and approved by our support team.

Returns Without Authorization

Please do not send any products back without first contacting our support team and receiving authorization.

Any package returned without prior approval will be refused and will not qualify for a refund, replacement, or additional assistance. To remain eligible for support, customers must first submit a claim through our customer service team.

Contact Information

If you have any questions regarding this policy or need assistance with your order, please reach out to our customer support team at:

support@myfablepets.com

For faster assistance, please always include:

  • Your Order Number (example: 258SHOP-1218)
  • The email address associated with the order

We are committed to providing the best possible customer experience and will always do our best to resolve any issue fairly and efficiently.